Verified by Visa Reviews and Complaints

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Verified by Visa Reviews

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  • Verified By Visa not working on Google Chrome



    When trying to make purchases on line using Google Chrome as my web browser the payment gets to the Verified By Visa stage then stops and I am back in the site waiting to make a payment. Having spoken to the sites I have tired to purchase from they have told me that this is a browse compatibility problem. This may be down the the security settings and that Verified By Visa tries to use at least 56 cookies. It appears that this is more of a market research tool that anything to add to users security. Please make it clear how to use Verified By Visa on Google Chrome without accepting this... More...
    (Miscellaneous)
    MrSmiley's Picture   MrSmiley    0 Comments   Comments
  • Verified by Visa password has to be changed every 30 days



    I have had a Barclaycard for ever. I use it all the time for Amazon online purchases as it is linked directly to my Amazon account. Also for Paypal. At some point in the distant past I also registered it for Verified by Visa for direct online purchases. However in the last year it has become increasingly difficult to use VbV for online purchases direct. I know they need to keep it secure but it is getting ridiculous. Last month I tried to buy some cinema tickets on line and got rejected "because you have not used your card for 30 days". I had to phone up Barclaycard and speak to... More...
    (Credit Cards, Finance, Banks)
    honeyrose's Picture   honeyrose    0 Comments   Comments
  • Verified by Visa FAIL



    I live in a small northern Ontario town where shopping is almost non-existant. Therefore, I rely on on-line shopping. When the Visa Verification box came up at the end, I thought, no problem. But....after 3 calls to the on-line store help line and 3 calls to Visa Verification help line and 3 hours later, I still do not have my purchase and no one seem to be able to tell me why. I have registered with Visa Verification with a new password, but that still hasn't helped. The item I want to purchase is on sale and they are quickly running out of stock. HELP!!!!! More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    northgirl's Picture   northgirl    0 Comments   Comments
  • Verified by Visa keeps telling me my authorization failed



    This is the second time verified by visa has given me a problem. The first time I used it it worked fine. Recently went to make a purchase on softmoc.ca and had so much trouble that I ended up just using my interac. And today I went to use my visa to purchase a phone from koodo online and because I accidentally put my box # before my street # the authentication failed, which was no big deal, I just went on the website and got my correct billing address, but it still wouldn't authenticate! This program is immensely annoying. I appreciate visa trying to make online shopping safer but... More...
    (Credit Cards, Finance, Banks)
    98765's Picture   98765    0 Comments   Comments
  • Ticketmaster Verify by Visa



    I tried to to buy tickets on Ticketmaster for the Taylor Swift 1989 concert (2015). After inputting my Visa information, I was asked to complete information in a separate window called "Verify by Visa". It did not work and the window didn't lead me anywhere to complete my purchase. Then, the Ticketmaster website said that I needed to "sign-up" for the Visa purchase which I couldn't do right then and there. I "lost" the tickets because I "timed out" trying to complete my purchase!!!!!!!! More...
    (Entertainment, Movies, Events)
    beasmom's Picture   beasmom    0 Comments   Comments
  • Not recognizing me



    I have never had "Verified by visa" work with my Visa debit card. I have reset the password and still have been locked out. I bank with MidAmerican Credit Uninon in Wichita, KS I frequently make purchases with Newegg.com and it asks for my verify PW, I always get the PW wrong, but my purchase goes through anyway! Just now though I got locked out trying to make a purchase with Verizonwireless.com How do I get this resolved so I can make online purchases?? More...
    (Credit Cards, Finance, Banks)
  • Verified by Visa Stinks...



    The very same thing happened to me - except they blocked the purchase after the first attempt. After that my card would not work anywhere except to make PIN number-based pos purchases at the gas station and grocery store. No one could remove the limitation. Another debit card under the same number with a different expiration date was sent out (after a whole week of waiting) and it refuses to function in the same way the other did. Let's get together to form a class action lawsuit. More...
    (Credit Cards, Finance, Banks)
    pikachu73's Picture   pikachu73    3 Comments   Comments
  • Ticketmaster



    I was about to buy three Katy Perry tickets for the price of 4119 during her presale. Now, because, my card wouldn't work thanks to the Verified by Visa bull, I had to buy them elsewhere. Almost 400 dollars for two tickets. I am furious. I couldn't register, there was zero customer support or what have you, and it came as a complete surprise. Now I want to buy OneRepublic tickets, but since the presale is through Ticketmaster, I probably won't be able to afford to go now. I hate Verified by Visa. More...
    (Credit Cards, Finance, Banks)
  • Verified by visa



    Seriously... I'm so upset right now with you. Another password to remember everytime I want to use my debit card on line????? I already have to put the expiration date on the order, and the security digits on the back of the card. Why on God's green earth are you making it more difficult. I just finished making a purchase at wal-mart. Guess what I don't know what damn password I put in there so I am guessing the next time I try and shop on line with my card it won't go through. More...
    (Credit Cards, Finance, Banks)
  • Verified by Visa



    I can't see why no one else is upset about this. ANOTHER *&^^((** password to remember EVERY TIME you want to use your debit card online. What a crock. I am just livid about it. I went online at Wal-mart and HAD TO VERIFY my card in addition to already putting all the information in, expiration date, three digit card on the back etc etc. I just finished it and seriously the password I used...........yeah don't remember. I'm so mad right now I am going to ask my bank if I can get a MASTERCARD and or CANCEL AND BLOCK this "service". More...
    (Credit Cards, Finance, Banks)
    Misty600's Picture   Misty600    1 Comments   Comments
  • Walmart Verified By Visa



    I went to Walmart.com to order and tried to pay with my Visa card. It wanted my card Verified by Visa. I put in all the info and it said it didn't recognize my card. I tried several times until it blocked me out. It said to call my credit union's 800#, which I did and they couldn't help. I then called my local credit union and they couldn't help. They referred me to Visa.com. They referred me to Verified By Visa # and they couldn't help. I am stuck and can't place the Walmart order. Verified By Visa is HORRIBLE. More...
    (Credit Cards, Finance, Banks)
    purpleiris01's Picture   purpleiris01    0 Comments   Comments
  • Verified by Visa and Verizon Wireless



    This is a TERRIBLE "service". I tried to pay my phone bill online today and it wouldn't let me because I had to sign up for this garbage. Eventually I payed it off the app on my iphone, which did not force me to try to sign up for "Terrified by Visa" services. This should be my choice, not forced down my throat - and frankly, I pay serious interest rates to these people for this hassle? Bad news bears, Visa. Get rid of this supposed service. More...
    (Mobile Phones)
    unverified's Picture   unverified    0 Comments   Comments
  • My Card is useless thanks to VbV



    I was forced to enroll in verified by visa with a walmart purchase, and have never been able to purchase anything with the card again through Walmart. Supposedly my account is locked and cannot purchase any birthday gifts or Christmas gifts for my kids. This supposed service that is supposed to help the customer has been a thorn in my side. And customer service has been of no help. I just tried to purchase Circus tickets through ticketmaster which was denied because of the crappy service of VbV, with TWO different cards. I wish I did not even have to use a visa debit card. More...
    (Credit Cards, Finance, Banks)
    tiffcr5's Picture   tiffcr5    1 Comments   Comments
  • does not accept my password



    I registered with Verified by Visa last year when I was making an online purchase and it was required. Today I was making an online donation and just as I thought I had successfully completed the donation, up pops Verified by Visa. No problem, I think to myself, I'm already registered with them. But then, Verified by Visa would not accept my password. Now, I carefully record all my passwords and keep them in a safe place. There is no way I have made an error on the password. But Verified by Visa is telling me that my password has to be 8 characters long. Well, sorry, but that... More...
    (Credit Cards, Finance, Banks)
    sharonlee's Picture   sharonlee    1 Comments   Comments
  • verified by visa



    I signed up for Walmart's mp3 music downloads and was interruted by the VBV request for information touted to be convenient and secure for me, the consumer. After 6 tries and being told that the information regarding my bank account was incorrect, I called my bank and they were aware of the problem you dumb asses created. They informed me that I had to put in 2 zeros in front of my account number so that there were 10 digits. WHY DON'T YOU IDIOTS TELL THE CUSTOMER THIS BEFORE THEY TRY UNSUCCESSFULLY??????!?!?!?!?!?!?!??!!?!?!?!?!?!?!?!?!?!?DAMN YOU More...
    (Miscellaneous)
  • Zero customer service



    Verified by Visa is unreliable, but they can you some damage and put you through a lot of inconvenience. If you finally find the customer service number, it is utterly useless. An agent will simply tell you that they can't help you. In my case, I tried to make an online payment, one which used verified by visa. I input the correct numbers, but they were said to be incorrect, and the screen said that my card was now locked. My bank could not help me, and said that they did not lock my card, but they did say that they were having trouble with verified by visa and were trying to fix it.... More...
    (Credit Cards, Finance, Banks)
    Nathan141's Picture   Nathan141    1 Comments   Comments
  • complaint



    This is my first time shopping at walmart.com. I found what I wanted but could not checkout because Verified by Visa would not take my information. Their system told me that i needed to enter it again so I did. Buy the fifth time I just gotten feed up and down right mad. Thank you Verified by Visa for not letting me make my purchase at Walmart.com. More...
    (Miscellaneous)
    madshopper's Picture   madshopper    0 Comments   Comments
  • Complaint



    I tried to purchase a Delta ticket today and was not allowed to do so without Verified by Visa. The system would not accept my information. (There was no problem with my card or my info and I entered it numerous times.) I could not purchase the ticket. When I tried to buy the ticket by phone, I was told first that there would be an additional $20 charge and after I (reluctantly) agreed to that, she processed my reservation and the price had increased by $100 in just 5 minutes. THEN I tried to go online to enroll with Verified by Visa so I could purchase a ticket and again not... More...
    (Travel)
  • VERIZON



    Today I went to pay my VZW Bill online and I was prompted for 'Verified by Visa" to enter my password or if you click on the "I don't have one' it makes you sign up. This is NOT something that Verizon should have any control over. You (Verizon) do not get the right to decided how I set up my bank account. I have called Wells Fargo and they have stated that merchants have the option to participate in this program but should NOT be MAKING anyone sign up. Verizon has no right to dictate or have control how MY Bank account is set up. This is a very bad business... More...
    (Credit Cards, Finance, Banks)
    JAF0018's Picture   JAF0018    1 Comments   Comments
  • Tricky, not helpful. Makes me feel less safe ordering online.



    I was trying to make a purchase from a reputable vendor, and I thought I had taken the last step in the order process. Instead was at a "Verified by Visa" page. I had to input all my credit card info one more time. I was very uncomfortable doing this, but I did because I wanted to complete my purchase. After reading the other reviews, I guess I was lucky I went to an error page. They couldn't "verify" me. The page had an 800 number for questions. I called and once again, I was asked for my confidential financial info. The Verified by Visa customer rep said he... More...
    (Shopping, Chain Stores)
    punder's Picture   punder    2 Comments   Comments
  • visa



    but the system is a joke for members of the public who pay online. I religiously record all my passwords, but verified by visa has this ridiculous automatic lock out if you don't use it every 30 days. This lock out is either a) supposed to encourage you to use your card more regularly (I wont) and b)discourage fraudsters. It may well help in the later, but visa, like so many companies of their ilk, clearly couldn't care less about the inconvenience of the service for the customer. Complete rubbish. More...
    (Shopping, Chain Stores)
    pippym1122's Picture   pippym1122    0 Comments   Comments
  • Refused payments and pending credits



    I have been trying to pay a supplier in India with my Visa card. The supplier is honest - I have been dealing with him since 2006. The Bank of India is now mandating that all Visa payments go via Verify by Visa (VbV). Since then, 80% of his long-standing customers cannot pay him. He is having trouble keeping afloat. I have put in 25 calls and spoken to 37 people at Chase Bank in the US, where the two Visa cards I have are held. VbV doesn't work with my Barclay's account nor with my French accounts (probably with good reason). Last count, my credit rating was... More...
    (Shopping, Chain Stores)
  • Opaque and Difficult to deal with



    I have been trying to pay a supplier in India with my Visa card. The supplier is honest - I have been dealing with him since 2006. The Bank of India is now mandating that all Visa payments go via Verify by Visa (VbV). Since then, 80% of his long-standing customers cannot pay him. He is having trouble keeping afloat. I have put in 25 calls and spoken to 37 people at Chase Bank in the US, where the two Visa cards I have are held. VbV doesn't work with my Barclay's account nor with my French accounts (probably with good reason). Last count, my credit rating was... More...
    (Shopping, Chain Stores)
    europanache's Picture   europanache    0 Comments   Comments
  • Forced enrollment



    I had just finished purchasing a plane ticket, or so I thought, when the Verified by Visa enrollment page popped up. I mean, I'd hit the button that completes the transaction at the airline's site, so it should have been a done deal, right? Not so. Once the Verified by Visa enrollment page popped up, I couldn't get out of the screen. I couldn't go back to the airline's page, I couldn't bypass Verified by Visa in any way. And I couldn't, it turns out, complete the credit card transaction. At first, I thought it was spam or something illegal and dangerous.... More...
    (Shopping, Chain Stores)
    jane190244's Picture   jane190244    4 Comments   Comments
  • I recently had a problem with...



    I recently had a problem with visa fraud prevention services which is the company my bank authorizes to monitor my bank account for suspicious activity. I made about 9 small purchases in one day. The people at visa claimed that one of those purchases ($1.95) was suspicious and was most likely the reason that my account was frozen (funny that the were not really sure which transaction). They also explained that a computer decides what is suspicious by using some formula or algorithm. They froze my account. It took four days to get it fixed. I was completely broke and my car just... More...
    (Shopping, Chain Stores)
    BrucePriddy's Picture   BrucePriddy    1 Comments   Comments

Verified by Visa Reviews By Product


Verified by Visa Comments


elmw says: (2 years ago)
 0
Verified by VISA used to be a nuisance. It has changed into a complete obstruction. When I tried to check out at NewEgg, the Verified by Visa page would not even load! This is the 2nd time in the last 4 months that this has happened.



gc3000 says: (3 years ago)
 0
I am overseas and trying to use my card. It takes me to a verified by visa screen where it says that I will require further verification for the purchase. It then kicks me back to the payment site and does not allow me to enter a password to complete my purchase. I have no access to a phone and need to be able to use my card to get home.



aGILE says: (3 years ago)
 0
THIS SITE SEEMS USELESS!

SO MANY COMPLAINTS AND NOT A SINGLE COMMENT BY VERIFIED BY VISA.

WHEN FIRST LOGGING IN IF THE DATA IS NOT HELD BY VbV THEN IT JUST DELETES THE DATA ANS ASKS FOR IT TO BE RE ENTERED AND THAT CAN CONTINUE FOR EVER IF YOU WERE STUPID ENOUGH.

VbV IS OPERATED BY ARCOT INC WHO ONLY TAKE COMPLAINTS FROM THEIR OWN CUSTOMERS.

TYPICAL OF MANY US COMPANIES NOT TO DEAL WITH COMPLAINTS FROM THOSE WHO ARE FORCED TO USE THEIR DEFICIENT PRODUCTS!



ADKINSR says: (5 years ago)
 0
I HATE THIS RUBBISH SECURITY PROCESS ....DRIVES ME NUTS

Every time I have to retrieve the damn the Sort Code and the password is forgotten every time.

I HATE IT....I HATE IT ...I HATE IT !!!!

USELESS SYSTEM ..

NEVER COMPLAINED ABOUT ANYTHING BEFORE IN MY LIFE, BUT AM MAKING THE TIME TO DO SO ABOUT THIS PIECE OF S***.



gert says: (5 years ago)
 0
I am unable to pay for anything online (incl. Amex bills)through verfied by visa. After being on the phone to them for 60 minutes, they told me it would take 2 months for them just to investigate the issue and that I should contact all people I have tried to make a payment to so they could resolve the issue. Unhelpful and appaling service. I echo the comments above 'Terrified by Visa'. Given the choice I would never use this unhelpful company.




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